CUSTOMER COMMENTS
Here are some letters we have received from customers...
Dear Dave,
A good friend of ours over many years, Jim, was on his way last Wednesday from New York to his home
outside Portland, Maine. Just before, he decided to stop at our house for a brief visit and cup of
coffee.
As he pulled off I-95 the car began to misbehave badly. He nursed it to our house, and we urged him to
take it directly to Oceanside. Bob responded immediately and had Kyle check it out. The problem was in
the clutch (the car has been driven 200,000 miles). At this point, most garages would say, "Leave it
with us, and we'll get it to you on Monday," but your team didn't. They responded to the situation,
located the parts and had the car ready to go just after 6:00 PM. Kyle and Alex completed the work with
professionalism and good cheer.
Jim arrived at his home outside Portland at 10:30 PM and he and his wife we on schedule to work as
volunteers at Portland's Ronald McDonald House on Thanksgiving.
I'm writing now to thank Bob, Kyle and Alex for a job very well done. I know that each of them excels
at what he does, but they also demonstrated a level of concern for a customer in trouble, which is
increasingly difficult to find these days.
We hope you had a relaxing and enjoyable Thanksgiving.
With Sincere thanks,
Bob
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Dear Sir,
I stopped at your garage the other day and asked one of your employees if they would put air in my
tires. I want to thank you! Your employee was most courteous and helpful. At 82 I find it difficult to
put air in my tires. I loose more air than I get in the tire. Thank you again for your wonderful
service.
Merry Christmas
D.W. |
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Dear David,
Thank you so much for all your kind help. We appreciate buying the car from you
lot. We appreciate all your attention to our cars. We appreciate that you came to
our house, plowed our driveway, started one of the cars that had a stuck steering wheel and
helped unstick the trunk of the car we bought--all with a pleasant smile and wonderful generous
attitude. Thanks Again!
All the Best!
Pat and Dick
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Dear David,
We would like to thank you for your patient and outstanding services by you and your
team. Your dedication and commitment to your customers should be an example to other
businesses.
May God bless you and your family.
Yours Truly,
R & M
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Dear Dave,
I just wanted to thank you for helping me and my son with his car. I hope you
know it's greatly appreciated. There should be more kind people like you out there.
Sincerely,
S.F
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